There are many reasons why you wouldn’t be able to see your ads: 1) You’ve hit the daily budget set for your campaigns to make sure you don’t spend more than your monthly budget we set. 2) You’ve searched for your ad in the past and Google has stopped showing it to your specific computer. They do this because if an ad is shown and not clicked on, they want to show other advertisers to that user (but that doesn’t mean you should click on your ad!). 3) You don’t meet the geographic criteria we set up for your ad. Just because you’re not seeing it, doesn’t mean someone in a different location than you can’t see it.
If you want to know for sure if your campaigns are running, all of our clients have login access to their Google Ads account and our Client Dashboard. You can log in to either to see the data to make sure you’re getting impressions and clicks for the keyword you’re trying to search. You can also use the Google Ad Preview Tool to put yourself in a different location at a different computer (or specific device) to see if your ad is showing. If you’re still concerned, please reach out to us at 800-875-2129 or email us and we’ll take a look at what’s going on.